Complaint management

VakifBank always strives to offer the best possible service to your customers and business partners. Because we value your satisfaction. However, if we do not convince you with our service, please let us know what we can improve.

You have the option of submitting your complaints through various channels. Any receipt of the complaint will be acknowledged and will be dealt with as soon as possible.


Please use the complaint form (see below) or send us an e-mail.



+43 1 512 35 20 199


Complaint management of the VakıfBank International AG
Prinz-Eugen-Straße 8-10, Top 17, 1040 Vienna

We are happy to take care of your request.

Complaint form

If, despite submitting your notification, it is unfortunately not possible to reach an agreement in an individual case, the following arbitration institutions are still available to you:

- Joint Conciliation Board of the Austrian banking industry ( for banking transactions (except foreign currency loans).

- Internet Ombudsman ( in the case of contracts against payment or other questions of e-commerce or internet law or data protection, copyright or trademark law with an internet connection, which are concluded via the internet. However, the institution of the Internet Ombudsman is only available to you if you are a consumer resident in Austria. Therefore, companies cannot file complaints here.

- Dispute resolution platform 
( There is also the possibility to turn to the conciliation platform established by the European Commission.

Arbitration for consumer transactions ( for foreign currency loans or other disputes that do not fall under the jurisdiction of the above arbitration boards.