General Terms and Conditions

General terms and conditions

General Terms and Conditions (Version 2022)

Leaflet European Commission

General terms and conditions (comparison)

Comparison of the General

Terms and Conditions (Version 2022)

Customer information on payment services for consumers

General information on payment services (2015 version)

Reference Cards - Annex to the General Terms and Conditions

Special conditions for reference cards (2015 version)

Electronic Banking - Annex to the General Terms and Conditions

Conditions for Electronic Banking Services (2015 version) 

Savings - Annex to the General Terms and Conditions

Conditions for the savings deposit business_version (2024)

Comparison of conditions for the savings deposit business (version 2022)
Special terms and conditions for VakifBank savings (version 2024)

Time Deposits - Annex to the General Terms and Conditions

Special conditions for time deposits(Version 2024)

Customer information

Common Reporting Standard Act (GMSG)

Data protection information according to GMSG

Customer information for new customers Withholding tax deduction due to limited tax liability

Fee information for consumer accounts

Remuneration information for pension account

Fee information for private and salary accounts

Glossary pursuant to the Consumer Payment Account Act (VZKG)